Constructing Your Pool

Contract Signing 

Deposit & Home Warranty Insurance Invoice/s

We will send through your deposit/s & QBCC Home Warranty Insurance invoice/s to the email address you provided on the signed contract. If an alternative email address is to be included, please advise us. We ask you to use your invoice number or surname as a reference to allow us to easily identify your payment.

Engineering & Council Lodgements

When deposit/s have reached our account, your designer will lodge your swimming pool plan with the engineer who normally takes 5-7 working days to issue the required engineering documentation.
The engineered pool plan is then submitted to the private certifier for council approval. The certification process takes approximately 5-10 working days, sometimes longer if the council requires further information or additional applications such as boundary relaxations. Your designer will keep you updated throughout this preliminary process.
We suggest using this time to plan ahead & research free dump sites for your fill. See websites such as http://www.landfillregister.com.au/findfillqld.php or https://www.fillwanted.com.au/

Engineering & Council Lodgements

Appointments are essential, please contact your designer to arrange a showroom consultation. Located at 2 / 3 Page Street, Kunda Park, our showroom showcases a range of coping, waterline, surrounds & mosaic tiles, feature stone and pool interiors such as pebblecrete, quartz mixes & upgraded glass beads. We have a quad skimmer lid and semi frameless and frameless glass pool fencing samples.
Our preferred tile supplier’s showroom is also available by appointment, located at 7 Westringia Road, Brisbane Airport. Please call The Pool Tile Company on 07 3854 0462.
The gallery pages on our websites are a great source of inspiration.
It is important to note all pavers/tiles may have size variations within Australian Standards, manufactured products such as concrete pavers may have shade variations and some products may require sealing which is generally not supplied by pool builders. We are happy to refer some sealers to you so that you don’t experience any mould or rust marks to your brand new tiles.

Pebblecrete is a mix of selected pebbles with cement which is trowelled away and once dry, the surface is acid washed to reveal the final pebblecrete finish and colour. It is important to note that you will be making this selection based on a small sample or photos of the final result and the final water colour can vary for your project. Please keep in mind pebblecrete has many things which can affect the colour and look of the filled pool such as time of day, overhanging trees, shadows etc. 

Council Approval

As soon as all council requirements are met and building approval issued, we will notify you with a proposed start date.
You will receive copies of the approved documents, please read these carefully as approvals often come with special requirements or conditions applying to us as the builder and you as the property owner.

Client Responsibility Checklist

Constructing a swimming pool is a process that requires planning & organisation from the builder and the client. Below is a checklist of client responsibilities to keep the build process running on schedule. We suggest to print this page & hang on your refrigerator for the duration of the build for your quick reference.

Prelim Stage – Contract

❏ Design, pool contract, QBCC consumers guide & terms & conditions signed & returned.

❏ Copy of house builder’s site plan forwarded to Ecozen Pty Ltd (if applicable).

❏ Any owner supplied items such as engineering & building approval forwarded.

❏ Deposit & QBCC Insurance invoices paid & remittance provided.

❏ Written Finance Approval obtained (if applicable).

❏ Material Selection appointment made with designer or directly with the tile supplier.

❏ Written confirmation of material selections such as coping tile, waterline tile, step highlight tile, tile surrounds, render colour & 

pebblecrete forwarded to Ecozen Pty Ltd.

❏ Licenced electrician organised to meet at mark out meeting or excavation day to liaise with construction manager. 

Prelim Stage – Pool Mark Out

❏ Adequate site access provided & outdoor furniture, pot plants, garden statues etc cleared away.

❏ Free dump site researched & arranged for fill to reduce project costs: http://www.landfillregister.com.au/findfillqld.php

❏ Pool mark out meeting attended & Site Mark Out document signed & returned to Ecozen Pty Ltd confirming pool location, 

dimensions & heights.

❏ Construction manager & designer’s time utilised well on site to ask questions regarding the upcoming build process. 

Construction Stage – Excavation

❏ Excavation day meeting attended.

❏ Licenced electrician attended excavation day & liaised with Ecozen Pty Ltd construction team.

❏ Excavation invoice paid & remittance provided. 

Construction Stage – Concrete Shell

❏ Licenced electrician earthed the pool shell & surrounds.

❏ Shell invoice paid & remittance provided. 

Construction Stage – Tiling

❏ Pool fencer engaged & fencing works & materials confirmed.

❏ Licenced electrician ran the power & installed power points ready for filtration equipment.

❏ Tiling invoice paid & remittance provided. 

Construction Stage – Fencing

❏ Licenced electrician earthed the pool fencing.

❏ Form 15/s obtained from fencer & forwarded to certifier (if owner supplied fencing).

❏ Resuscitation sign installed on site (located inside handover kit box).

❏ Fencing invoice (if by Ecozen Pty Ltd) paid & remittance provided. 

Construction Stage – Filtration

❏ Electrician installed pool lights.

❏ Filtration invoice paid & remittance provided. 

Construction Stage – Interior / Pebble

❏ Licenced electrician’s electrical certificate obtained & forwarded to Ecozen Pty Ltd.

❏ Landscaping/plants covered & protected from damage.

❏ Hose provided on site for the interior installers.

❏ Interior scrubbed daily for the first two weeks.

❏ Interior invoice paid & remittance provided. 

Construction Stage – Handover

❏ Flexible availability to meet Ecozen Pty Ltd team member for the handover tutorial.

❏ Liaise with Ecozen Pty Ltd team member on any defects.

❏ Handover invoice paid & remittance provided. 

Pool Mark Out

To ensure everyone’s safety please keep children, pets, outdoor furniture, pot plants, garden statues etc away from the area for the duration of the pool build. 

You are required to meet with our team on site prior to the excavation works. Please allow 1-2 hours. This meeting is designed to help you understand how your pool is going to look and to ensure the expected build matches your expectations. We encourage you to ask as many questions as you like. If you are managing any works around the pool yourself like decking or fencing, please use this opportunity to discuss the schedule and gain an understanding of the sequence of works. 

Your designer and construction manager will mark out the proposed swimming pool in your yard for your approval and you will be asked to sign off on the final location, dimensions and heights. 

It is important to note all construction works are based on the structural engineer’s approved plans, final designs, scope of works and the certification approval. Anything that has not been documented and signed off on is not included in the build. If you are wanting to make any structural changes, this is the opportunity to do so. Once the concrete shell has been poured, changes will be costly and timely. 

The contract will specify what is to be done with the fill; whether it is to be removed, left on site or partly left/partly removed etc. Please speak with our construction manager to avoid misunderstandings. 

Your main point of contact once works on site commence is our business manager who will regularly send through updates. 

Electrical Safety Requirements

Electrical works are not included and are to be completed by the owner’s electrician. Extreme care should be taken with conductive metal being in close proximity to water. These include steel inside the pool shell, steel inside concrete slabs, pool equipment, aluminum fencing and/or metal spigots.

By law a qualified electrician is required to fulfill electrical safety requirements around the pool by earthing the pool shell, concrete surrounds, pump station, pool fencing, pool light/s and heating systems. Works include installing power point/s to run the pool equipment and hardwiring of heating systems (if applicable).

To verify the electrical works meet Australian standards, a certificate of compliance must be provided to the pool builder before the swimming pool can be commissioned. Remember electricity and water do not mix, it is for your family’s safety.

We are happy to provide recommendations:

Sunshine Coast       Richard O’Keeffe – 0488 767 434, richard@energizedata.com.au

Brisbane                  Andrew Reilly – 0431 751 211, andrew@wire-not.com.au

The electrical works will need to be carried out in stages as the works are completed on site. We welcome and encourage your electrician to attend the pool mark out meeting to speak directly with our construction manager to plan the works and to determine the power requirements and the equipment locations. For more:

https://www.worksafe.qld.gov.au/laws-and-compliance/electrical-safety-laws

Excavation

Whilst we are building your swimming pool, your property is considered a “construction site”. Please take extra care when observing construction works.

Typically beginning from 7.00am, excavation works are the first day of your swimming pool’s construction. These works can last a few hours or a number of days, depending on the soil conditions, the access, the machines used, the scope of works required or the weather.

Our supervisor will be on site to oversee the excavation works and will order the steel required, gravel and temporary site safety fencing (if applicable). Our team does as much as they are able to keep the job site as neat as possible and to reduce the impact of dust and dirt. We encourage homeowners to keep nearby doors and windows closed when tradesmen are on site.

Every care is taken to avoid damage to driveways, letterboxes, paths etc however it is not always possible to know in advance the mechanical soundness of existing structures built by other builders. Unless stated otherwise in your contract, you are responsible for the repair/reinstatement/new installation of any fencing or landscaping works (turf, trees, plants, decorative rock etc) which may have needed to be removed or damaged in order to gain access.

Although great care is taken, some physical disturbance to existing landscaping can occur in the removal of many tonnes of excavated materials from the property. We are happy to quote you on any of these rectification or repair works if you wish and get these works done at the end of the build.

Excavation allowances are tailored to each individual site and Ecozen Pty Ltd offer generous allowances. The final costs are balanced out against the contract allowance once we have obtained all of the associated invoices from our subcontractors (machine hire, supervision costs, transport costs, dump fees, gravel etc).

This can take 4 weeks approximately. You will be provided with a clear breakdown and the cost or credit will be applied to a future invoice.

You will notice profiles and formwork around your swimming pool during the build. They are there to guide us in the rest of our construction so please do not tamper with these.

Concrete Shell

Approximately one week after the excavation, weather and schedule permitting, the steel reinforcement installation is carried out which acts as the backbone for your swimming pool. It consists of steel bars placed horizontally and vertically for the utmost in reinforcement. You may notice no steel to the bench steps – this is completed at a later stage. 

The primary pool plumbing is then carried out which involves installing main drains, skimmers, return/suction lines, fitting hydraulic lines and light fixtures and as with every other stage, is completed in accordance with the engineered plans. Your electrician is required to install the earthing of the steel for the pool shell. 

Next our construction manager arranges our concretors and their concrete truck to spray the pool shell. This is a highly specialised process and is usually completed within a few hours. 

Once installed, the concrete must cure for a minimum of 2-4 weeks, depending on the size of your pool and whether it is in ground or above ground. Should inclement weather occur during the curing time or throughout the build, it will not affect the integrity of your pool shell. 

You won’t see us on site during the curing time but there is no need to worry as we are busy scheduling our trades and ordering your materials. 

After sufficient curing time we return to remove the formwork from around the pool and the tiler will be scheduled to prep the pool shell for the tiling installation. You will soon notice a pallet on site containing your tiles, we do not permit you to open or touch the pallet or tiles due to Workplace Health and Safety and other factors. 

If your new home is being constructed at the same time as your swimming pool, house builders will usually restrict the site access to other builders until after the home has reached practical completion. As this timeframe normally spans over a few months, you will need to come back to us to advise on your practical completion date, with some notice if possible to allow us to schedule the completion of your swimming pool. 

Tile Supply by Owner

If you are supplying your own tiles for us to lay, you will need to order these from your chosen tile supplier. Be sure to take your pool design and accepted scope of works documents with you when visiting the tile supplier showrooms to ensure you come prepared. Most notably knowing your tiling allowances will avoid any surprise variations in supply prices. 

Once you have locked in the selections you will need to advise us when they are expected to arrive on site so that he can liaise with our tiler and lock in a tiling date. 

Tiling Works

Once the shell has cured and any surrounding concrete slabs have been poured if required, the tiler will install the coping tiles, the waterline tiles, the step highlight tiles and any paving/stone surrounds depending on your tiling scope of works. All tiles are hand-laid and carefully grouted. The tiling works can take anywhere from a day to two weeks, depending on the number of features, their complexity and the size of the job required. Keep in mind concreting & grouting can only be completed in good weather. 

Once the tiling is completed and grouted, the grout is left to cure for a period of time. Please do not allow family members or pets to walk over newly laid surfaces to prevent permanently compromising the workmanship. Once the tiles have set securely, you will have a durable surface that will last for years to come. 

If you have selected a natural tile or stone, we highly recommend having these cleaned and sealed at this stage to protect them from stains and damage. This is generally not an Ecozen Pty Ltd inclusion, please check your paperwork. Due to the porosity and texture of natural stone, stain removal can be troublesome. If you would like more information, you may consult with our stone supplier who will be able to offer recommendations on the specific product/s to use. Their website is also very helpful: https://www.pooltile.com.au/FAQsStone.htm 

It is important to note pavers/tiles may have size variations within Australian Standards and manufactured products such as concrete pavers may have shade variations. These are not considered defects. 

Any leftover tiles, blocks etc remain the property of Ecozen Pty Ltd as we only charge you for what is used. 

Our team will check your interior selection with you to make sure you are happy with your original selection so we can book in our installer. 

Please ensure your electrician has completed your electrical works such as installed the power points and completed all of his electrical earthing and connections ready for our team to hook up the filtration equipment and pool lights. 

All of the remaining contracted surrounding works such as any decking, landscaping and fencing are usually now completed, depending on your contracted scope of works. 

Fencing, Landscaping & Other Works by Ecozen Pty Ltd

If we are completing your pool fencing as part of our works, our fencer will meet with you to discuss your final fencing layout, materials and finishes. Fencing changes can be made at this stage with any additional costs issued by variation. 

After this on site fencing consultation we will send a fencing confirmation by email for your review and approval. Once approved, our fencer will be scheduled to commence when required. 

Please make sure to discuss with our fencer any queries you may have regarding fencing requirements for the new fencing and any potential existing boundary fencing modifications that may be needed to ensure certification. Should any existing boundary fencing require modifications, the cost will be issued by variation as they are not included. 

The exact same process is carried out for the decking works. We arrange for our deck builder to meet with you to discuss your final decking layout and material. Decking changes can be made at this stage with any additional costs issued by variation which we will present for your approval. 

Pool Fencing by Owner

We specialise in offering complete pool and landscape package solutions and would be happy to quote on any further works should you decide you’d like us to complete for you. 

Be aware there are strict laws about fence height, fence gaps, gate hinges and latches and climbable objects in the immediate area which is why you will need to do your research and select a qualified fencing contractor familiar with Government Swimming Pool Legislation. In the long run this will save you extra cost and time. For further information visit https://www.qbcc.qld.gov.au/home-building-owners/pool-safety/overview or contact the certifier directly to discuss fencing compliance. 

You will be responsible for ensuring: 

– Gate/s open away from the pool, are obstruction-free and are self closing. – Hinges are in good working order. – No climbable furniture or objects near the pool fence. – Form 15 fencing certificate obtained to verify the materials comply with Australian Standards. 

– CPR sign is clearly on display in the pool enclosure. You can find your CPR sign inside your handover kit 

delivered to site with your filtration equipment. For more information on CPR signs please visit https://www.qbcc.qld.gov.au/requirements-cpr-warning-signs 

When your fencing contractor has completed your fencing works, please notify us so that we can book in your fencing inspection with the certifier. This step must be completed prior to interior/pebble stage as it is illegal to fill pools with water until the final approval has been issued. 

Pool Fencing Inspection

Schedule permitting, the inspectors generally only require a few days notice to carry out their inspections. They will call you directly to arrange a suitable day to access your property. You aren’t required to be home but are welcome to attend. 

Following the inspection, the certifier will issue the approval or a report listing items to be rectified. Should any non Ecozen Pty Ltd works fail the inspection, it is the responsibility of the owner to rectify the items in a timely manner to achieve final certification. In some instances the certifier will accept rectification photos emailed through or a second inspection may be required. Any additional inspections are an owner cost of approximately $180.00. 

Filtration

When your filtration equipment is delivered to site please allow the equipment to be accessible at all times to our team. Please don’t open the equipment from its packaging or touch the equipment once installed until the handover tutorial has taken place. Without the proper training you run the risk of voiding your warranties. 

Your chosen electrician will have by now run the power and installed the necessary power points for our team to run the pipework, plumb in all of the filtration equipment including water features and prepare the pump station ready for the pool start up. We now require the electrical certificate from your electrician verifying the works. 

As the owner you are required to supply a garden hose so your swimming pool can be filled with water on the upcoming interior install day. 

The interior install is an exciting process. Your chosen interior mix is prepared on the truck and then pumped into the pool shell and sprayed onto the pool walls and hand finished to a smooth and even consistency. A high pressure washer is used to expose the pebble. 

The interior process is completed in two parts, usually as a two day process: Day 1: Pool shell clean and interior installation. Day 2: Acid wash of the pool’s new surface to reveal the final pebblecrete/glass bead finish and colour. 

You may notice some black plastic bags or buckets left on site by the pebblers. These are slurry bags that require a few days to set and will be collected when required. Please do not move these as it could negatively affect how they set and make a mess if the bags are damaged. 

Please ensure your garden hose is accessible so that our interior installers can immediately commence filling the pool from your house supply after the acid wash. Under no circumstances should new swimming pools be filled with bore water; if you do not wish to use your house/tank supply, please arrange a water truck delivery. We can recommend a company if required. 

The pool must be filled to the top of the skimmer, this will take 24 – 48 hours approximately. It is a client obligation to control the water level. Please do not stop the water fill part the way, in doing so can result in tide lines on the new interior which is difficult if not impossible to remove and we request no one enter the pool until it is full to avoid damage to your new interior. 

When your swimming pool is full please let us know. Don’t be concerned about the initial colour of the water as the water colour will change when the pool water is cleaned and chlorinated in the next stage. It will often look green when it first fills – completely normal. 

We bet the family is probably ready to jump in by now but we do ask for your patience as our team will first need to start up the equipment to balance the water chemistry. 

Pool Start Up

Our technician will be out to site to add in the chemicals, clean the pool and start up the pool equipment, allowing the system to start operating, cleaning and chlorinating the water. Note the chemicals take up to 72 hours to take full effect and balance out any impurities. 

Removing the calcium buildup in a new pool is no easy task but by preventing the calcium from building up on the surface from the very beginning, you will be preventing problems and protecting your investment. You are required to manually brush your pool’s entire interior surface twice a day for four weeks. 

A final site clean up if required will be completed by a team member to ensure your home is left clean and tidy. 

Concrete Shell

A team member will be in contact to arrange a suitable time to meet with you to carry out a handover. At the handover session you will receive a detailed demonstration on your pool’s care and operation. Please set aside at least 1 hour and ask as many questions as you like to ensure you get the most out of your tutorial. 

A pool handover & maintenance manual and supplier/manufacturer equipment, supplies and accessories brochures are provided to you with your handover kit. Please keep these manuals in a safe place. For additional copies: https://ecozen.com.au/equipment-warranty/

This is the opportunity to bring any workmanship items (if any) to our attention so that we can document and address these for you. It is our wish to complete the project to your 100% satisfaction. 

Practical Completion Handover Certificate and your final building approval (form 17) is supplied at completion of the project and finalisation of the account. 

Your pool’s total volume is calculated by length x width x depth. 

Immediately following your handover and thereafter, you are responsible for strictly observing and monitoring your new swimming pool and following the directions and instructions provided. If the directions are not followed or the recommended chemical balance is not maintained, you could jeopardise your warranty. It is completely in the operator’s hands, by following the instructions you will be able to enjoy a clear, clean and healthy swimming pool. 

Owner Aftercare

Pools can quickly run into problems if not properly managed or tested. 

Swimming pool owners will need to regularly check and adjust the water chemistry at least weekly and log the readings (important for future warranty purposes). Manually brushing the pool’s entire interior surface twice a day for four weeks and once a week thereafter is essential to avoid calcium residue building up (automatic pool cleaners are not designed to do this part of the process). 

It is crucial to regularly check and clear the skimmer basket and lint pots in the pump/s and check and clean the filters and salt water chlorinator cells. Other things to be considered, hosing down around the pool (tiles, pavers, fence) with fresh water once a week to prevent salt build up and corrosion and avoiding working with metal products near the pool as metal filings will stain the pool’s surface. Acid or special chemical treatment would be required. 

Swimming pools should never be emptied or the water level allowed to drop below the skimmer box – this is an ongoing requirement to prevent voiding the warranty. 

In the summer months, evaporation can be experienced. You can expect to lose up to a quarter of an inch of pool water a day. Severe changes in temperature between night and day can also contribute heavily to evaporation. 

If at any time you feel overwhelmed with caring for your pool, we can recommend some local trusted pool shops. We are available to help with any queries, let us know if we can assist. 

Pools can quickly run into problems if not properly managed or tested. 

Swimming pool owners will need to regularly check and adjust the water chemistry at least weekly and log the readings (important for future warranty purposes). Manually brushing the pool’s entire interior surface twice a day for four weeks and once a week thereafter is essential to avoid calcium residue building up (automatic pool cleaners are not designed to do this part of the process). 

It is crucial to regularly check and clear the skimmer basket and lint pots in the pump/s and check and clean the filters and salt water chlorinator cells. Other things to be considered, hosing down around the pool (tiles, pavers, fence) with fresh water once a week to prevent salt build up and corrosion and avoiding working with metal products near the pool as metal filings will stain the pool’s surface. Acid or special chemical treatment would be required. 

Swimming pools should never be emptied or the water level allowed to drop below the skimmer box – this is an ongoing requirement to prevent voiding the warranty. 

In the summer months, evaporation can be experienced. You can expect to lose up to a quarter of an inch of pool water a day. Severe changes in temperature between night and day can also contribute heavily to evaporation. 

If at any time you feel overwhelmed with caring for your pool, we can recommend some local trusted pool shops. We are available to help with any queries, let us know if we can assist. 

Pools can quickly run into problems if not properly managed or tested. 

Swimming pool owners will need to regularly check and adjust the water chemistry at least weekly and log the readings (important for future warranty purposes). Manually brushing the pool’s entire interior surface twice a day for four weeks and once a week thereafter is essential to avoid calcium residue building up (automatic pool cleaners are not designed to do this part of the process). 

It is crucial to regularly check and clear the skimmer basket and lint pots in the pump/s and check and clean the filters and salt water chlorinator cells. Other things to be considered, hosing down around the pool (tiles, pavers, fence) with fresh water once a week to prevent salt build up and corrosion and avoiding working with metal products near the pool as metal filings will stain the pool’s surface. Acid or special chemical treatment would be required. 

Swimming pools should never be emptied or the water level allowed to drop below the skimmer box – this is an ongoing requirement to prevent voiding the warranty. 

In the summer months, evaporation can be experienced. You can expect to lose up to a quarter of an inch of pool water a day. Severe changes in temperature between night and day can also contribute heavily to evaporation. 

If at any time you feel overwhelmed with caring for your pool, we can recommend some local trusted pool shops. We are available to help with any queries, let us know if we can assist. 

Ecozen Pty Ltd After Sales Care / Warranties

Warranty information can be found in your Accepted Scope of Works. The manufacturer’s warranties are with us as the builder; if anything does go wrong with any equipment, come to us and we will liaise with the suppliers/manufacturers on your behalf. We will ask you to put any issues in writing. 

Should any structural or equipment issues arise, please notify us in writing via our Warranty Claim Form: https://ecozen.com.au/equipment-warranty/ or https://ecozen.com.au/equipment-warranty/ or by email info@ecozen.com.au. We will require your site address, equipment type (ie pump, cleaner, chlorinator), product model, serial number and photos where possible (error messages etc). We can then schedule a team member, subcontractor, supplier or manufacturer to address the issue.

Team Members 

Ecozen Pty Ltd are a professional team that have been chosen for their dedication and ability to achieve quality outcomes through attention to detail, workmanship and customer service. 

Construction Schedule 

It is an exciting process but ask you to please take care when inspecting the progress of your pool’s construction. The area is classified as a “Construction Site” and deemed a dangerous zone. Please ensure children and other family members are aware of the danger. We provide a safety construction sign that is to remain at the front of the property.

As a general guide the construction process is 10 to 12 weeks; the more unique the design, the longer the process will take. During this time, your yard will be overrun with tradesmen, machinery, tools and equipment. Supervisors and tradesmen will do their best to minimise disruption and inconvenience to your household, we encourage clients to go about their normal day to day routines.

A construction schedule is one of those things that tends to move around as there are many moving parts to organise. At times we can be waiting on staff members, subcontractors, suppliers, engineers, certifiers, materials or client supplied items. While we will always do our best to ensure things run smoothly, sometimes things beyond our control can cause unexpected changes to the schedule such as equipment and/or machine breakdowns, public holidays or employee sick days. Weather is a huge factor – one day of rain throws the entire day’s program back by a day. This means there is a knock-on effect and subsequent projects will be pushed back a day. When this happens we ask for your flexibility and understanding, weather delays are just as frustrating for builders.

At Ecozen Pty Ltd we endeavour to keep you updated throughout the process so you are informed of the stages of your build. We want you to enjoy the experience from concept to completion so we are here to help at every stage.

Payments 

Your signed building contract clearly lists all stage payments for your project. Aside from the deposit/s & QBCC Insurance, you are only required to pay for work once each stage is completed.
Payments are to be made by direct debit via our bank details provided on the bottom of every invoice. Please make sure to use your invoice number or surname as a reference. We encourage you to send through remittances to assist us.
Our payment terms are 3 days. Our invoicing system will send automatic invoice reminders when payments are flagged as overdue, if you have already paid the invoice, please simply ignore the reminder.
Should you have any queries with your invoice or are waiting on our team for any reason before making a payment, please let us know. Please note that we will not proceed to the next stage of your pool construction until all outstanding progress payments/variations are paid. This is a strict company policy.
There is no need to worry if construction stages are completed on site within a different order to the contract stage claims. For example sometimes our team will complete Filtration prior to the Coping / Tiling.

Property Access  

Site access must be provided during working hours as part of the signed building contract. We try to provide notice in advance but it’s not always possible due to short notice changes. If our subcontractors are unable to gain access to your property, they will reschedule your works and proceed to another available job site.

Site Clean Up 

All job sites are cleaned up at the end of the build as part of our handover process. This includes building materials and waste such as tiling off cuts, pallets, concrete or pebblecrete splashback etc. Please note any mess made by your own trades is not the responsibility of Ecozen Pty Ltd.

Latent Conditions  

In the event that rock or any other latent conditions are encountered on your site during your excavation or build, our construction team will notify you. This may cause your project costs to exceed the provisional allowances but we are only able to confirm this once we have received, processed and balanced out all of the invoices from the subcontractors against the contract allowance. Build times can also alter due to unforeseen issues.

Variations  

Where possible we endeavour to reduce our client’s project variations. We will let our clients know in advance of any variations where possible to your project and to provide as much information and detail as possible for complete transparency. Some variations are unavoidable but clear communication and updates help reduce bill shock and reduce project cost changes on your project. Please note variations can sometimes add time delays due to extra works or materials required.